Commission demands answers from Amazon on DSA compliance

Amazon faces more EU scrutiny over recommender algorithms and ads transparency as the European Commission ramps up its enforcement of the Digital Services Act (DSA).

Recently, the Commission has issued a fresh request for information (RFI) to Amazon, seeking detailed explanations of how the ecommerce giant adheres to these regulations. The spotlight is firmly on Amazon’s recommender systems, ad transparency measures, and risk assessment processes, marking another chapter in the ongoing regulatory narrative.

The scrutiny on Amazon is not an isolated incident but part of a broader regulatory push within the European Union. In November of last year, the Commission sent its first RFI to Amazon, concentrating on risk assessments related to the spread of illegal products and the protection of fundamental rights. This was followed by a second RFI in January, focusing on data access for researchers.

The most recent request zeroes in on the transparency of Amazon’s algorithms and ad practices, emphasizing the EU’s commitment to enforcing the DSA’s provisions. As Amazon navigates this regulatory landscape, the outcomes could set significant precedents for other major platforms.

This latest inquiry is part of the EU’s broader regulatory push to enforce the Digital Services Act (DSA) (Image credit) Transparency matters

Algorithmic transparency has become a focal point for the European Commission, particularly concerning how platforms like Amazon influence user experience. The EU’s Digital Services Act mandates that very large online platforms (VLOPs), such as Amazon, must provide greater transparency around their recommender systems.

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These systems are critical as they determine the products and content users see, potentially shaping their online behavior and purchasing decisions. The latest RFI seeks detailed information on the parameters and input factors Amazon uses in these algorithms, along with options for users to opt out of profiling.

Understanding the intricacies of these algorithms is crucial for the EU to ensure that platforms are not solely driven by commercial interests. The Commission’s goal is to safeguard users from potential harms, such as being nudged towards harmful content or unsafe products. By requiring transparency, the EU aims to demystify these blackbox systems and hold platforms accountable for their algorithmic decisions. This focus on algorithmic transparency is part of a broader effort to create a safer and more trustworthy digital environment for all users.

Ads under the microscope

The European Commission’s interest in Amazon’s ad practices is another critical aspect of the recent RFI. The DSA requires platforms to maintain an ad repository, which is a publicly accessible database of all advertisements displayed on the platform. This repository is intended to provide transparency and allow for scrutiny of the ads’ content and targeting mechanisms. Amazon’s compliance with this requirement has been a contentious issue, leading to legal challenges and subsequent rulings that upheld the Commission’s stance.

Algorithmic transparency is a key focus, with the EU seeking details on how Amazon’s recommender systems influence user experience (Image credit)

The latest request for information asks Amazon to detail the design, development, deployment, and maintenance of its ad library. The Commission is particularly interested in how Amazon ensures that the ad repository is comprehensive and accessible. By scrutinizing Amazon’s ad practices, the EU aims to prevent deceptive or harmful advertising and ensure that ads are transparent and accountable. This move is part of the broader regulatory framework to promote transparency and protect consumers in the digital marketplace.

Risk assessment and compliance measures

Risk assessment is another crucial area where the European Commission is seeking clarity from Amazon. Under the DSA, VLOPs are required to proactively identify and mitigate systemic risks on their platforms. This includes risks associated with the dissemination of illegal products, the protection of fundamental rights, and potential harms arising from algorithmic decision-making. The latest RFI asks Amazon to provide a detailed risk assessment report and document the measures it has implemented to address these risks.

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The Commission’s focus on risk assessment highlights its proactive approach to regulation. Rather than waiting for issues to arise, the EU wants platforms to anticipate and address potential problems. This approach aims to create a safer online environment by ensuring that platforms are vigilant and responsive to risks. Amazon’s response to this RFI will be critical in determining whether it is meeting its obligations under the DSA and could have significant implications for its operations in the European market.

Featured image credit: ANIRUDH/Unsplash