7 foolproof steps to choose a trustworthy medical software development company

Choosing the perfect medical software development company can feel like a needle-in-a-haystack challenge. With endless options and each company claiming to be the best, how do you navigate this overwhelming field to find the ideal partner for your project? Is there a foolproof strategy to ensure you choose healthcare software development services correctly? Ultimately, you want to avoid pouring hundreds of thousands of dollars into a healthcare app that no one uses, do you?

While magic isn’t on our agenda, a solid strategy is. In this brief guide, we outline seven key steps to help you make a smart decision and discover a company that goes above and beyond your needs.

1. Search for a software development company

Begin by creating a shortlist of possible software development companies. Look them at reputable platforms such as Clutch, ITFirms, GoodFirms, and Glassdoor. Consider all collaboration options, such as working with local companies or outsourcing. Did you know that businesses outsourcing their IT needs to save an average of 30% on costs? This could be true, and you might save even more, by partnering with Ukrainian offshore software development companies.

Actionable Tip: Weigh the benefits and drawbacks of each model. Local companies may offer easier collaboration due to proximity, but outsourcing brings diverse expertise and cost efficiency. Carefully assess your project’s needs and budget to determine which approach best aligns with your objectives.

Why It Matters: According to Deloitte, 83% of businesses cite cost reduction as the primary reason for outsourcing, while 59% highlight the ability to focus on driving business value.

2. Evaluate their industry experience

Identify companies with a strong track record in delivering similar projects and ensure they can demonstrate their proficiency through detailed case studies, client testimonials, and portfolio examples. Ideal partners should have experience in electronic medical records (EMR), patient engagement solutions, revenue cycle management systems, prior authorization systems, mobile apps, remote patient monitoring systems, and telemedicine solutions.

Actionable Tip: Ask for specific examples of healthcare software they have developed. You can see firsthand how they’ve tackled challenges, their approach to design and development, and the quality of their finished products. It’s always beneficial to see concrete examples rather than just hearing about their skills.

Why It Matters: Companies with over five years of industry-specific experience are 32% more likely to deliver successful projects. Their familiarity with industry challenges and requirements can be a significant advantage.

3. Examine their technical expertise

Your development team should be comprised of experts who have a strong grasp of the latest technologies and programming languages, ensuring they can handle the complexities of modern software development. But that’s not all—they also need experience with healthcare standards and regulations, like HIPAA, GDPR, and HL7. This initial evaluation helps you decide whether to pursue further discussions with certain firms.

Actionable Tip: Make sure to ask about the technologies they employ and their methods for staying up-to-date with industry changes. A company that prioritizes team growth usually translates this into high-quality outcomes for your project. 

Why It Matters: A HIMSS survey reveals that 75% of healthcare providers aim to increase their investment in technology within the next five years. This indicates a strong shift towards tech-driven improvements in the healthcare sector.

4. Check for compliance with regulatory standards

Healthcare software is subject to stringent regulatory standards and certifications. A trustworthy medical software development company should have a deep understanding of these regulations and a strong process for ensuring compliance from start to finish.

Actionable Tip: Probe into their experience with regulatory compliance and request concrete examples of past projects where they successfully met these requirements. This will demonstrate their proficiency in navigating compliance issues. A company well-versed in healthcare regulations like HIPAA, GDPR, and HL7 will help you avoid costly mistakes and delays.

Why It Matters: Data reveals that non-compliance expenses are 2.71 times greater than compliance costs. By adhering to regulatory standards, companies can avoid hefty fines and legal complications. 

5. Review their development process

Once satisfied with the initial evaluations, delve into the company’s development process. Whether the company uses Agile, Scrum, or another methodology, its process should support iterative development, regular feedback, and continuous improvement.

Actionable Tip: Have a conversation about their development methodology and inquire about the project management tools they use. Knowing their processes will allow you to judge their capability to effectively oversee your project.

Why It Matters: A clear, structured process ensures that the project progresses smoothly, with transparent updates and efficient communication. 

6. Evaluate their communication skills

The company needs to be proactive, clear, and responsive in its communication. They must offer regular progress updates and be open to feedback. A company that communicates well will keep you informed, listen to your concerns, and adapt as needed.

Actionable Tip: Observe their communication style and responsiveness during your initial interactions. Are they quick to respond? Do they provide clear and detailed answers? This can give you an indication of their communication style and how they will handle project updates and issues. 

Why It Matters: A report from the Project Management Institute reveals that poor communication is responsible for the failure of 33% of projects. This highlights the critical importance of clear and effective communication throughout the project lifecycle.

7. Look into their post-development services

The work isn’t over once your software goes live. Post-launch, it will need consistent attention to stay secure, current, and functional. A company that offers robust post-development support will address any issues quickly and provide necessary updates to keep your software performing at its best.

Actionable Tip: Ensure that the company supports various engagement models like fixed-price, hourly, or dedicated resource hiring, and is open to signing standard documents such as NDAs, software agreements, and MSAs. Inquire about their security protocols and how they plan to safeguard your data.

Why It Matters: A study by TechRepublic found that 43% of companies experience issues with their software post-launch. 

Conclusion

Finding a trustworthy medical software development company is no easy task, but the effort you invest will pay substantial dividends. Consider the peace of mind you’ll achieve by entrusting your project to a proficient and experienced partner. Envision seamless integration, impeccable compliance with healthcare regulations, and robust post-deployment support.

Don’t rush—carefully research and choose the best option. Your future self—and your patients—will thank you for making a decision that fosters long-term success and growth.

Featured image credit: NordWood Themes/Unsplash